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Project Description

The Florida Statewide Quality Assurance Program (FSQAP) for the Developmental Disabilities Home and Community Based Services Waivers (HCBS) and Consumer Directed Care Plus (CDC+) program represents a departure from typical, program-based developmental services systems.  This program measures the success of services and supports from the blended perspectives of both the individual receiving services as well as program measures and requirements.  The goal of this program is to support people to live every day lives through quality improvement strategies designed to promote a person directed service delivery system.

Delmarva Foundation works with all stakeholders in Florida including people receiving services, their family members, providers, the Agency for Persons with Disabilities (APD), the Agency for Health Care Administration (AHCA), and others.

Our review process begins with Person Centered Reviews (PCR), which are personal interviews with individuals.  Quality Assurance Reviewers throughout the state interview individuals to learn about their personal goals and expectations they have in areas such as health, safety, rights, choice, and community involvement.  The personal interviews are also used to find out about each person’s satisfaction with supports and services.

Quality Assurance Reviewers conduct Provider Discovery Reviews (PDR) to evaluate each provider’s performance and compliance within the service delivery system.  These reviews include on-site review of documentation, interviews with staff, and observations of the environments in which services are rendered. The results of the review activities are reported to AHCA and APD at the state and local levels.   Both types of review activities (PDR and PCR) support the State in generating quality improvement initiatives from which all stakeholders might benefit.

Information from review activities is designed to support APD in their efforts at remediation throughout the state.  Additionally, online training modules include a wealth of information available on a variety of topics.  These modules may be used by anyone seeking further information.

Funding for FSQAP does not impact the funding for services provided to individuals with developmental disabilities through the state’s Home and Community Based Services (HCBS) waiver.